Technical Support Professional

1 week ago


Beckenham, Greater London, United Kingdom Hamilton Barnes 馃尦 Full time
Job Overview

Hamilton Barnes is seeking a highly skilled 2nd Line IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers.

Key Responsibilities
  • Provide technical support to customers via various communication channels.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Escalate complex issues to senior technical engineers for further assistance.
  • Respond to and prioritize customer tickets in a timely manner.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.
Requirements
  • 2+ years of experience in a technical support role.
  • Strong technical knowledge of IT systems and infrastructure.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary range of 拢25,000-拢30,000 per annum.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development within the company.

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