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Help Desk Specialist
2 months ago
**About Hamilton Barnes**
Hamilton Barnes is a rapidly growing Service Provider that values internal progression and upskilling. We are currently recruiting for a 2nd Line IT Support Engineer to join our team.
**Job Summary**
We are seeking a highly motivated and experienced IT Support Specialist to provide 1st and 2nd line support for our end users. As a 2nd Line IT Support Engineer, you will be responsible for resolving technical issues and providing excellent customer service.
**Key Responsibilities**
- Provide 1st and 2nd line technical support to end users via email and telephone
- Respond to technical queries and resolve issues in a timely and professional manner
- Work closely with the 1st Line Support Team to ensure seamless support delivery
- Collaborate with other departments to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
**What We Offer**
As a 2nd Line IT Support Engineer at Hamilton Barnes, you will have the opportunity to work with a talented team of professionals and develop your skills and knowledge in a rapidly growing industry. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.
