Resident Liaison Officer

4 weeks ago


Beckenham, Greater London, United Kingdom Fortus Recruitment Group Limited Full time

Job Title: Resident Liaison Officer - Planned Maintenance Specialist

Location: Bromley, South East London

Salary: £27,000 - £33,000 + Package

Fortus Recruitment Group Limited is seeking an experienced Resident Liaison Officer to join their planned maintenance team in Bromley, South East London. The successful candidate will be responsible for providing excellent customer service to clients and tenants, ensuring that all complaints are dealt with promptly and effectively.

The day-to-day duties of this role will include:

  • Being the point of contact for clients and tenants regarding job updates
  • Managing complaints and resolving issues in a timely manner
  • Keeping tenants informed of progress during longer planned works
  • Working with the Contract Manager and Site team to ensure clients are informed of any issues
  • Supporting the help-desk with emails from sub-contractors and clients
  • Visiting tenants as required
  • Conducting condition and customer satisfaction surveys
  • Arranging and booking appointments/visits to properties

The ideal candidate will have experience working as a Resident Liaison Officer, strong communication skills, and good IT skills. They will also be able to work effectively within a team and independently.

This is a great opportunity to join a growing business on a permanent basis.



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