IT Service Desk Manager

3 weeks ago


Beckenham, Greater London, United Kingdom Adecco Full time

A Senior IT Operations Manager Opportunity

Adecco is seeking a seasoned IT professional to take on the role of Senior IT Operations Manager. This position involves overseeing the service desk team and providing technical expertise to maintain all IT systems.

The ideal candidate will have a solid background in an operational IT Help Desk environment and experience managing a dynamic team. They will be responsible for identifying root causes, supporting technical and functional triage, and resolving service requests.

Key Responsibilities:

  • Manage the service desk team and provide technical expertise
  • Support and maintain all IT systems
  • Identify root causes and resolve service requests

Requirements:

  • Solid background in an operational IT Help Desk environment
  • Experience managing a dynamic team
  • Technical expertise in IT systems

About the Role

This is a hands-on role that requires a leader who can thrive in a fast-paced environment. The Senior IT Operations Manager will work across 1st Line interaction with customers through to 3rd Line resolution of complex problems.

Salary: £55,000 - £65,000



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