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2nd Line Technical Support Specialist, Microsoft
2 months ago
We are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at Hamilton Barnes. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to senior engineers as needed.
Key Responsibilities- Provide 1st and 2nd line technical support to customers via phone and email
- Respond to customer inquiries and resolve technical issues in a timely and professional manner
- Collaborate with senior engineers to resolve complex technical issues
- Document and track customer issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
- 2+ years of experience in a technical support role
- Strong technical knowledge of Microsoft products and services
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
As a 2nd Line IT Support Engineer at Hamilton Barnes, you will have the opportunity to work with a talented team of engineers, learn from industry experts, and develop your technical skills. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.
