IT Support Specialist

6 days ago


Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

Job Title: IT Helpdesk Specialist

About the Role:

We are seeking an experienced IT Helpdesk Specialist to join our team at Julie Rose Recruitment. As an IT Helpdesk Specialist, you will be responsible for providing first-line technical support to our clients, handling a variety of IT issues and service requests efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve complex technical issues related to key systems, including AD, Microsoft 365 Admin Centre's, Citrix Cloud, and Remote Support Software
  • Act as a technical expert and trainer to all users
  • Liaise closely with senior IT support to resolve more complex issues, ensuring timely and effective resolution
  • Maintain accurate records for all support requests
  • Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction

Requirements:

  • Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment
  • Relevant IT certifications/degree
  • Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony, and domain-joined systems
  • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently

Working Hours: This position is fully office-based, working Monday to Friday, 9-5.



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