Front Office Manager

2 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Front Office Manager

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. As a key member of our hotel operations, you will be responsible for leading the Front of House department and ensuring exceptional customer experiences.

Main Responsibilities:

  • Lead and Motivate the Front Office Team: Develop and implement strategies to enhance team performance, productivity, and customer satisfaction.
  • Manage Duty Shifts: Oversee the smooth operation of front desk duties, including check-in, check-out, and guest services.
  • Drive Revenue Growth: Identify opportunities to increase revenue through effective sales and marketing strategies.
  • Cost Control and Profitability: Analyze and optimize front office operations to minimize costs and maximize profitability.
  • Guest Experience and Satisfaction: Ensure that all guests receive exceptional service, resolving any issues promptly and professionally.
  • Team Development and Training: Provide coaching, mentoring, and training to front office staff to enhance their skills and knowledge.

Benefits:

  • Training and Development Programs: Access to comprehensive training and development opportunities to enhance your skills and career progression.
  • Attractive Annual Bonus Scheme: Earn a competitive bonus based on individual and team performance.
  • Discount Card: Enjoy discounts on stays at Accor hotels worldwide.
  • Complimentary Stays: Receive complimentary stays at UK hotels (subject to terms and conditions).
  • Meals and Uniforms: Enjoy meals provided during shifts and receive uniforms and dry cleaning services.
  • Recommend a Friend Scheme: Earn rewards for referring friends to join our team.
  • Employee Advisory Service: Access to confidential advice and support for personal and professional matters.
  • Discounts and Partnerships: Enjoy discounts at various shops and partner hotels.

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