Front Office Supervisor

4 weeks ago


Easton Bristol, United Kingdom Mercure Bristol Grand Hotel Full time
Position Overview

The Front Office Supervisor plays a crucial role in ensuring exceptional guest experiences at the Mercure Bristol Grand Hotel. This position involves overseeing the reception operations and managing the front desk team to maintain high standards of service.

Key Responsibilities
  • Supervision of Reception Operations: Lead the reception team during your assigned shifts, ensuring that all activities are conducted to a consistently high standard.
  • Team Training and Development: Monitor and enhance the appearance, standards, and performance of team members, focusing on training and teamwork.
  • Guest Interaction: Manage guest requests, inquiries, and complaints promptly, aiming to exceed guest expectations.
  • Sales Maximization: Drive revenue through effective up-selling techniques and participation in the brand loyalty program.
  • Knowledge Sharing: Ensure your team is well-informed about hotel offerings, pricing, and any special promotions or events.
  • Event Coordination: Advise your team of any VIP guests or special events occurring during your shift.
Employee Benefits

At Mercure Bristol Grand Hotel, we value our employees and offer a range of benefits, including:

  • Cash incentives for successful referrals.
  • Long service recognition with cash bonuses and complimentary overnight stays.
  • Complimentary meals during shifts.
  • Access to leisure facilities at discounted rates.
  • Free parking at the hotel.
  • Discounted stays at our hotels.
  • Opportunities for personal development and fully funded apprenticeships.
  • Annual holiday entitlements, including bank holidays, with the option to purchase additional leave.
  • Pension enrollment.
Candidate Profile

The ideal candidate will possess strong commercial awareness and demonstrate excellent organizational and time management skills. Flexibility to work various shifts, including mornings, evenings, and weekends, is essential.

Join us at Mercure Bristol Grand Hotel, where we are committed to nurturing talent and fostering a rewarding work environment.



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