Customer Support Advisor
3 weeks ago
Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Edinburgh
Working style: Hybrid 50% home/office based
Salary & Benefits: We offer a competitive base salary, with additional benefits including generous holiday allowances, performance bonuses, and a comprehensive pension scheme tailored to your needs.
We are looking for enthusiastic and customer-focused individuals to become part of our team of Customer Service Consultants. In this role, you will engage with a diverse range of internal and external stakeholders, including Financial Advisors and members of the Royal London Group. This role is crucial within our organization, providing an opportunity to significantly contribute to our service delivery. Your strong communication skills and meticulous attention to detail will be essential in fostering positive relationships with our clients, as you will serve as their primary contact, managing both incoming and outgoing inquiries, resolving issues effectively, and keeping clients informed throughout the process.
Key Responsibilities
- Deliver an exceptional and professional experience for every client.
- Handle customer inquiries through various channels, including phone calls, emails, and written correspondence.
- Prioritize and address customer requests promptly, clearly outlining the steps required to fulfill their needs while managing their expectations.
- Accurately document all inquiries and maintain client records to ensure compliance with regulatory standards.
- Collaborate with team members to ensure consistent best practices and advice are provided to clients, aligning with the Royal London Group's mission.
Candidate Profile
- Proven experience in a customer service environment, whether through phone or face-to-face interactions.
- Strong commitment to customer care, consistently placing the needs of clients at the forefront of your decisions.
- Professional and courteous telephone demeanor, with the ability to communicate clearly and confidently.
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