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Customer Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom greenbean RPO Full time

Greenbean RPO is seeking a Customer Service Advisor to provide essential support to our valued clients.

As a key member of our team, you will be responsible for assisting customers with online access setup and maintenance. Your role will involve direct interaction with clients, ensuring their needs are met promptly and efficiently.

Responsibilities:
  • Handle incoming customer inquiries professionally and courteously.
  • Build strong relationships with customers by providing personalized support and guidance.
  • Demonstrate empathy and understanding while adhering to established regulatory guidelines.
  • Communicate clearly and concisely, both verbally and in writing.
  • Collaborate effectively with colleagues to enhance processes and improve customer satisfaction.
Qualifications:
  • Proven ability to work collaboratively within a team environment.
  • Strong problem-solving skills and a commitment to finding effective solutions.
  • Experience in the financial services industry is preferred, but not required.
  • Excellent communication skills, both written and verbal.
  • A willingness to embrace change and adapt to evolving customer needs.
Benefits:

Greenbean RPO offers a comprehensive benefits package designed to support the well-being of our employees. This includes:

  • Cycle to work scheme
  • Discounts on food and beverages
  • Health and wellness program
  • Private medical insurance