Customer Service Representative

2 months ago


Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full time

Customer Service Advisor Role at Sunbelt Rentals Careers

We are seeking a skilled Customer Service Advisor to play a crucial role in building relationships with our customers and delivering exceptional service.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize product knowledge to provide solutions and meet customer needs
  • Communicate effectively with customers to ensure satisfaction and loyalty
  • Manage customer orders from initial contact to post-hire feedback
  • Develop and maintain strong relationships with regular customers
  • Continuously improve service and customer experience through proactive initiatives

What We Offer:

As a Customer Service Advisor at Sunbelt Rentals Careers, you will become part of a successful company that values its employees. We offer a comprehensive rewards package, including a flexible benefits scheme, generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a Company pension scheme.

About You:

To succeed in this role, you should possess:

  • Proven experience in customer-facing roles
  • Excellent communication and negotiation skills
  • Ability to make informed decisions in line with company policies
  • Collaborative and supportive attitude
  • Adaptability in a fast-paced environment
  • Commitment to continuous improvement and professional development
  • Proficiency in MS Office and willingness to learn new systems


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