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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Greenbean. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling phone calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Handle all phone calls to the highest standard, ensuring that customers receive a positive and efficient experience.
- Develop and maintain good working relationships with customers, building trust and rapport through effective communication.
- Collaborate with internal departments to understand the value that each team brings to shared goals, ensuring seamless communication and coordination.
- Demonstrate empathy and understanding while considering regulatory requirements, ensuring that customer needs are met while maintaining compliance.
- Go above and beyond to provide exceptional customer service, advocating for customers and ensuring their needs are met.
- Communicate clearly and concisely with customers, ensuring that all required actions are explained accurately and effectively.
- Liaise with stakeholders and colleagues to support identified training and education opportunities, ensuring that customers receive the best possible service.
- Accurately update call tagging software to reflect the nature and type of call, ensuring that customer interactions are properly documented.
We are looking for a professional with a positive outlook, excellent communication skills, and a passion for delivering exceptional customer service. As a Customer Service Advisor, you will be part of a diverse and supportive team, collaborating with colleagues to share ideas and knowledge and suggest process improvements.
You will enjoy working in a fast-paced environment that gives you the opportunity to use your organizational and time management skills to multi-task within set deadlines. If you are a problem-solver who loves using your initiative and analytical skills to identify the best course of action, we want to hear from you.
What We OfferAs a Customer Service Advisor at Greenbean, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and a range of benefits, including:
- Annual performance-linked bonus
- Stocked pantry with free food, drinks, and snacks
- 10% non-contributory employer pension
- Group income protection and life assurance
- Increased holidays with length of service, and a holiday trading scheme
- Private medical insurance
- Discounted gym memberships
- Cycle-to-work scheme
- Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
