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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and professional Customer Service Coordinator to join our team at Team Jobs - Commercial. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities:- Serve as the primary point of contact for all inbound calls, providing timely and effective solutions to customer inquiries.
- Audit invoices and handle close-downs using Simpro software, ensuring accuracy and efficiency in our administrative processes.
- Manage and coordinate engineers' schedules using Google Calendar, ensuring seamless communication and collaboration with our team.
- Update the inspection board with completed works, maintaining accurate records and ensuring compliance with our quality standards.
- Allocate jobs to engineers and manage them using Business Management Software (Asana), optimizing our workflow and ensuring timely completion of tasks.
- Oversee daily reporting and ensure all close-downs and general administration tasks are completed efficiently, maintaining a high level of productivity and accuracy.
- Experience in the drainage or plumbing industry is highly desirable.
- Excellent communication skills, with a friendly and professional phone manner.
- Proficiency in Excel, Word, PDFs, CRM systems, and other office software.
- Prior experience in a similar customer service role, with a proven track record of delivering exceptional customer service.
- Ability to interact with customers with professionalism, calmness, and compassion, resolving issues and concerns in a timely and effective manner.
- Strong multitasking skills and the ability to work independently in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
We offer a competitive salary, 28 days paid holiday, company events, pension scheme, and a fun and friendly office atmosphere. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
