Credit Control Specialist

2 weeks ago


Manchester, United Kingdom Diagnostic Healthcare Ltd Full time

About Diagnostic Healthcare Ltd

Diagnostic Healthcare Ltd is a leading provider of diagnostic services, committed to delivering high-quality healthcare solutions to our clients. We are dedicated to innovation, excellence, and compassionate care, ensuring the best possible outcomes for our patients.

Job Summary

The Credit Control Specialist will be responsible for managing the credit and collections process for Diagnostic Healthcare Ltd.

Key Responsibilities

  • Account Management: Monitor customer accounts to identify overdue payments and potential risks.
  • Collections: Proactively manage and collect outstanding debts from customers. Communicate with customers via phone, email, and written correspondence to ensure timely payment. Resolve payment discrepancies and disputes efficiently.
  • Account Reconciliation: Regularly reconcile customer accounts to ensure accuracy. Investigate and resolve any account discrepancies or issues. Prepare and maintain accurate records of customer payments and account statuses.
  • Reporting: Prepare regular reports on account statuses, collections activities, and credit risk. Provide detailed analysis of outstanding debts and potential bad debts. Present findings and recommendations to the Group Financial Controller.
  • Collaboration: Work closely with the sales and marketing team to resolve payment issues. Collaborate with other departments to ensure a smooth credit control process. Assist in the development and implementation of credit control policies and procedures.
  • Compliance: Ensure compliance with all relevant laws and regulations regarding credit and collections. Maintain confidentiality of customer information in accordance with company policies and legal requirements.

Skills & Experience Required

  • Analytical Skills: Ability to analyze financial data and assess credit risk.
  • Attention to Detail: High level of accuracy in preparing and maintaining financial records.
  • Communication Skills: Strong verbal and written communication skills to interact effectively with customers and colleagues.
  • Problem-Solving: Ability to resolve payment issues and disputes efficiently.
  • Time Management: Excellent organizational skills to manage multiple accounts and deadlines.
  • IT Proficiency: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial software systems.

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