Lead Credit Control Specialist

4 weeks ago


Manchester, United Kingdom The Portfolio Group Full time
Lead Credit Control Specialist

£25,000 - £30,000

5 days a week in office

Company: The Portfolio Group


Are you ready to become a vital part of a vibrant team that values your expertise? We are on the lookout for a dedicated and skilled Credit Control Specialist.


In this role, you will report directly to the Head of Finance and collaborate closely with the Group Head of Credit, taking charge of enhancing performance and delivering outstanding service in a dynamic setting.


Your primary focus will be on cash collection and client relations, requiring a practical approach to problem-solving along with exceptional negotiation abilities.


Key Responsibilities:
  • Drive performance and surpass immediate objectives.
  • Manage your own daily collection call agenda.
  • Achieve or exceed personal KPIs and SLAs.
  • Identify training requirements and work with management to implement coaching plans.
  • Initiate the escalation of account issues when necessary.
  • Establish and nurture relationships with internal stakeholders.
  • Address and resolve client complaints to their satisfaction.


As a member of our team, you will have the chance to exceed performance targets, monitor essential metrics, and collaborate with colleagues to ensure the efficient operation of our credit function.


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