Client Support Specialist
3 weeks ago
Job Title: Client Support Specialist
Location: Aberdeen
Company: 8Bits
About Us:
8Bits is a leading entertainment management firm based in Aberdeen, committed to delivering innovative solutions and exceptional client experiences. We take pride in our ability to provide top-notch client service. We are looking for a personable and meticulous Client Support Specialist to join our team and help uphold our high standards of client satisfaction.
Role Overview:
Are you enthusiastic about assisting clients and delivering outstanding service? As a Client Support Specialist at 8Bits, you will serve as the initial point of contact for our clients, addressing their inquiries, resolving issues, and ensuring a positive interaction. Your role will be vital in preserving our reputation for excellent client support.
Key Responsibilities:
- Respond to client inquiries through various channels, providing prompt and accurate information.
- Assist clients with product questions, order processing, and post-sale support.
- Manage client complaints and issues professionally, striving for swift and effective resolutions.
- Maintain comprehensive and precise records of client interactions and transactions.
- Support the sales team by offering information and assistance as required.
- Assist with administrative duties, including data entry and managing client databases.
- Collaborate with team members to ensure consistent and high-quality client service.
- Stay informed about product knowledge and company policies to provide accurate information to clients.
- Engage in training sessions to enhance client service skills and product knowledge.
- Adhere to company policies and procedures to ensure compliance and high service standards.
What We're Looking For:
- Prior experience in client service or a related role is preferred but not mandatory.
- Strong communication and interpersonal skills with a friendly and approachable demeanor.
- Excellent problem-solving abilities and the capacity to handle challenging situations calmly and professionally.
- Strong organizational skills and attention to detail.
- Proficiency in utilizing client service software and Microsoft Office Suite.
- Flexibility to work various shifts, including evenings and weekends if necessary.
- A proactive and self-motivated attitude with a strong work ethic.
- Ability to work effectively both independently and as part of a team.
- A passion for delivering exceptional client service and contributing to a positive client experience.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Hands-on experience in client service within the entertainment sector.
- A friendly and collaborative team atmosphere.
- Opportunities for growth and development within the company.
How to Apply:
To be considered for the position, please submit your CV and a cover letter detailing your interest and relevant experience.
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