Customer Support Specialist
7 days ago
About the Role:
We are seeking a highly skilled Customer Support Specialist to join our team at Spire. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the EMEA and APAC regions.
Key Responsibilities:
- Onboard new customers and provide comprehensive support to ensure a seamless experience.
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Maintain and update our knowledge base and developer portal to empower customers to find answers quickly.
- Collaborate with sales and product teams to identify opportunities and provide data-driven insights to inform product development.
- Work closely with data services to resolve critical product issues that impact customers.
- Develop and implement process improvements to enhance the overall customer experience.
- Stay up-to-date with industry trends and emerging technologies to provide expert guidance to customers.
Requirements:
- 3+ years of experience in a customer-facing technical support role.
- 1+ years of experience using REST APIs programmatically, testing, and pulling data.
- 2+ years of experience replicating and resolving customer technical issues.
- 1 year+ of experience writing scripts in Bash or similar scripting languages.
- 1 year+ of experience writing programs in Python, including exchanging data from APIs.
- Data analysis and reporting skills.
- 1 year+ of experience with SQL query of databases, using multiple joins, groups, and aggregations.
- Experience writing knowledge base articles or technical documentation.
- Bachelor's degree or higher in computer science or a related field.
- Experience with AIS data and maritime tracking systems or similar.
- Commercial experience in the maritime domain.
- Experience managing CRM or support platforms (Jira, SalesForce, Intercom, ZenDesk, etc.).
- Experience with Google Cloud Platform and/or Amazon Web Services.
- Experience with GRAPHQL.
- Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.).
- Experience defining and publishing product metrics for company dashboards.
- Visualizing data via common data visualization/business intelligence tools (Tableau, Qlikview, etc.).
- GIS visualization of high-volume locational data.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to cutting-edge technology and tools.
- A global company with a diverse and inclusive culture.
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