Customer Retention Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time

Welcome to McQueens Dairies We are on the lookout for motivated Customer Retention Specialists to become a part of our expanding Customer Service Team.

If you thrive on delivering exceptional customer experiences and excel at resolving issues in a friendly and professional manner, this position is tailored for you.

ABOUT US
McQueens Dairies is a family-run enterprise that prioritizes its workforce and champions the British dairy sector.

Since our inception in 1995, we have consistently expanded by providing top-quality products directly to our customers.

Our Customer Retention Specialists are vital in fostering customer satisfaction and enhancing brand loyalty.

THE ROLE
  • Serve as the main point of contact for customers wishing to discontinue their services
  • Utilize your customer service expertise to comprehend and resolve customer issues
  • Deliver exceptional support to retain clients and maintain their satisfaction
REQUIRED EXPERIENCE
  • Prior experience in customer service, preferably in a call center environment
  • Capability to establish trust and rapport with clients
  • Professional and courteous telephone communication skills
  • Strong problem-solving abilities and a results-oriented approach
SALARY & BENEFITS
  • Competitive compensation with opportunities for bonuses
  • Uncapped bonus structure with weekly payouts
  • Comprehensive training in customer service techniques
  • Convenient work schedule from Monday to Friday, with no evening or weekend shifts
  • Opportunities for career progression within the organization
Join us at McQueens Dairies and be part of a committed team that values work-life balance and recognizes excellence in customer service.

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