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Customer Retention Specialist

3 months ago

Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time

Welcome to McQueens Dairies We are on the lookout for motivated Customer Retention Specialists to become part of our expanding Customer Service Team.

If you are passionate about delivering exceptional customer support and thrive in a solution-oriented atmosphere, this position is an excellent fit for you.

ABOUT US
McQueens Dairies is a family-run business that prioritizes its workforce and champions the British dairy sector.

Since our inception in 1995, we have consistently expanded by providing top-quality products directly to our customers.

Our Customer Retention Specialists are vital in ensuring client satisfaction and fostering brand loyalty.

THE ROLE
  • Serve as the main point of contact for clients wishing to discontinue their services
  • Utilize your customer service expertise to comprehend and resolve client issues
  • Deliver outstanding assistance to retain clients and maintain their satisfaction
REQUIRED EXPERIENCE
  • Prior experience in customer service, preferably in a call center environment
  • Capability to establish trust and rapport with clients
  • Professional and courteous telephone communication skills
  • Strong problem-solving abilities and a results-oriented approach
SALARY & BENEFITS
  • Competitive compensation with opportunities for bonuses
  • Unrestricted bonus structure with weekly payouts
  • Comprehensive training in customer service techniques
  • Convenient work schedule from Monday to Friday, with no evening or weekend shifts
  • Potential for career growth within the organization
Join McQueens Dairies and be part of a committed team that values work-life balance and recognizes excellence in customer service.