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Customer Loyalty Specialist

3 months ago

Glasgow, Glasgow City, United Kingdom Matthew Algie Full time
Customer Retention Executive

About the Company:
Established in Glasgow in 1864, Matthew Algie is a premier coffee roasting firm catering to numerous cafes and hospitality establishments throughout the UK & Ireland. Our dedicated team of over 200 professionals is committed to delivering outstanding products and services to our clientele.

Position:
Customer Retention Executive

Location:
Glasgow Office

Job Type:
Full-Time, Permanent (39.5 hours per week, Monday - Friday)

Salary:
£25,000 per annum + performance-based earnings up to £400 monthly

About the Role:
As a Customer Retention Executive at Matthew Algie, you will be instrumental in fostering customer loyalty and ensuring business continuity. Your key responsibilities will encompass engaging with customers who have not made recent purchases, resolving concerns, and enhancing sales through proficient communication.

Responsibilities:
  • Interact with non-buying customers to comprehend their reasons and devise strategies to retain their business
  • Address concerns of customers looking to terminate contracts and mitigate potential losses
  • Spot cross-selling opportunities to boost revenue
  • Collaborate with the sales team to fulfill customer requirements
  • Achieve monthly retention objectives and maintain accurate customer records
  • Stay informed about company offerings and services

Experience:
  • Minimum of 2 years in a sales role
  • Experience in customer service
  • Familiarity with order processing systems

Skills:
  • Exceptional communication and negotiation abilities
  • Empathy and patience in customer interactions
  • Strong problem-solving skills and resilience

Personal Attributes:
  • Capability to work under pressure and meet deadlines
  • Team-oriented with a robust work ethic
  • Adaptable and flexible to changes
  • Enthusiastic and self-motivated

If you are enthusiastic about customer retention and sales, consider this opportunity at Matthew Algie.

Equal Opportunities:
Matthew Algie is dedicated to fostering equality of opportunity for all employees and job candidates, creating a workplace free from discrimination based on merit.

Note:
This role requires Right to Work in the UK.