Customer Complaints Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Kura Full time
Customer Complaints Advisor - Utilities

Join Kura, a leading provider of outsourced contact centre solutions, as a Customer Complaints Advisor in our Utilities team.

Key Responsibilities:

  • Assist customers via telephone and email to resolve complex complaints and enhance the customer experience.
  • Resolve issues within time constraints, preventing complaints from being escalated to the Energy Ombudsman.
  • Navigate between different computer systems to ensure efficient complaint resolution.
  • Achieve assigned key performance indicators / targets.

Requirements:

  • Twelve months back office complaints experience within a call centre.
  • Computer literacy.
  • Knowledge of the UK energy market is desirable.

About Kura:

Kura provides award-winning outsourced contact centre solutions across the UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.

What We Offer:

A comprehensive package of benefits, including a loyalty award scheme, an employee assistance program, enhanced maternal and paternal pay, and more.

Get in Touch:

Please contact our team on 0141 272 1112 for more information.



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