Customer Support Specialist
4 weeks ago
Customer Support Specialist
Overview
At RSA, we prioritize the human aspect of insurance. Our mission is to empower our dedicated team members, providing them with the resources and opportunities to grow collectively, innovate, and succeed as a cohesive unit. We are currently undergoing a transformative phase, enabling our workforce to play a crucial role in enhancing our service delivery and improving our offerings to brokers and clients. As part of the Intact family, we are connected to a larger network, with operations spanning North America, the UK, and Europe.
Our ambition is to establish ourselves as the leading provider in the Commercial Lines sector within the UK, a goal underscored by our recent strategic acquisitions, which enhance our financial capabilities and ensure our employees benefit from our combined strengths.
We are seeking a customer support specialist to join our dynamic team.
Initially, you will be required to work full-time at our designated office location for a training and integration period.
Following this phase, you will have the flexibility to adopt a hybrid working model, allowing for three days of remote work each week.
Your Responsibilities
In this role, you will engage with insurance brokers and direct clients across the UK, focusing on policy underwriting, education, and digital adoption strategies.
You will play a vital role in fostering a team culture that emphasizes speed and performance, aimed at enhancing customer satisfaction and achieving financial objectives.
Your responsibilities will include identifying and addressing any quality concerns, ensuring that consistent standards are maintained throughout the process.
Comprehensive training will be provided to equip you with the necessary skills and tools for success.
About You
A genuine passion for assisting customers is essential. Your ability to listen attentively and discern their needs, while providing effective solutions with professionalism and empathy, is crucial.
While prior experience in customer service is beneficial, your attitude and approach to client interactions are paramount. Demonstrating the ability to think critically and prioritize the customer experience will position you for success at RSA.
What We Provide
At RSA, our employees are our top priority. We have embraced hybrid working as a standard practice, promoting a healthy work-life balance and a flexible working environment. In addition, we offer a comprehensive benefits package, including pension contributions of up to 11%, ensuring your well-being now and in the future.
You will have numerous opportunities for continuous professional development, alongside a diverse and passionate community of industry experts. We empower you to excel, contribute meaningfully, and make a significant impact. Our employee commitment allows you to shape the future, collaborate effectively, and grow with us.
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