Customer Service Representative

6 days ago

Dudley, Dudley, United Kingdom Tosca Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Tosca. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities
  • Customer Onboarding and Training: Welcome new customers, provide training on our online system, and offer ongoing support to ensure a seamless experience.
  • Account Management: Manage customer accounts, investigate discrepancies, and resolve issues in a timely and professional manner.
  • Quality Assurance: Collaborate with the Quality Department to investigate and resolve quality issues reported by customers.
  • Communication and Collaboration: Communicate effectively with customers and internal stakeholders, providing clear and concise information to ensure smooth operations.
  • Problem-Solving and Analytical Skills: Utilize strong problem-solving and analytical skills to resolve customer issues and improve processes.
Requirements
  • Education and Experience: Equivalent to an industrial clerk or office management assistant, or acquired knowledge through experience in a customer support role.
  • Language Skills: Fluency in English, both written and spoken.
  • Technical Skills: Proficiency in MS Office, with training provided for our internal software.
  • Soft Skills: Strong communication, problem-solving, and analytical skills, with the ability to work independently and prioritize tasks effectively.
What We Offer

At Tosca, we offer a competitive remuneration package, opportunities for personal and professional development, and a dynamic and fast-growing work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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