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Customer Service Representative

2 months ago

Dudley, Dudley, United Kingdom Tosca Full time

Job Summary:

Tosca is seeking a highly skilled and experienced Customer Care Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective customer service and support to clients via phone, email, and in-person.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.
  • Stay up-to-date on company products and services to provide accurate information to clients.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading company in the industry.

Language: English