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Customer Service Representative
2 months ago
Position Overview:
Tosca is a leading provider of customer-centric solutions, and we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- You will serve as the primary point of contact for our customers in the UK region, providing timely and effective support to resolve their queries and concerns.
- You will be responsible for customer onboarding and training, ensuring a seamless experience for our customers as they navigate our online system.
- You will conduct period-end account checks to ensure accurate invoicing and identify opportunities for process improvements.
- You will collaborate with customers to evaluate, communicate, finalize, and follow up on stock audits, ensuring compliance with our quality standards.
- You will contribute to monthly customer review meetings, providing insights and recommendations to drive business growth.
- You will monitor customer stock movements, investigate discrepancies, and provide timely resolutions to ensure customer satisfaction.
- You will be responsible for maintaining accurate customer master data and ensuring data integrity.
- You will serve as the primary point of contact for customers reporting quality issues, working closely with our Quality Department to resolve concerns and ensure customer satisfaction.
Requirements:
- You will have a strong background in customer support, with experience in a similar role or equivalent knowledge gained through training or experience.
- You will possess excellent problem-solving skills, with a passion for working with numbers and attention to detail.
- You will be fluent in English, both written and spoken, and able to communicate effectively with customers and internal stakeholders.
- You will be able to work independently, setting priorities and managing your workload effectively in a fast-paced environment.
- You will be able to maintain a high level of focus and drive, even in short deadlines.
- You will communicate professionally and constructively with customers and internal employees.
- You will have a strong working knowledge of MS Office and be able to learn our internal software quickly.
Our Offer:
We offer a competitive remuneration package, commensurate with your knowledge and experience.
We invest in your personal and professional development through our training and coaching programs.
You will join a dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability and customer satisfaction.
We foster a collaborative and supportive team environment, where you will have the opportunity to grow and develop your skills.
