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Customer Service Representative

2 months ago

Dudley, Dudley, United Kingdom Ardonagh Advisory Full time

Job Summary

Ardonagh Advisory is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to clients, responding to their queries and resolving issues in a timely and professional manner.
  • Efficiently manage high call volumes in our dynamic contact centre environment, meeting and exceeding performance KPIs and targets.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong problem-solving and analytical skills.
  • Ability to learn quickly and adapt to new processes and procedures.

What We Offer

  • A competitive salary and quarterly bonus scheme.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • A range of benefits, including holiday entitlement, pension scheme, and 24-hour support for physical and mental wellbeing.

About Us

Ardonagh Advisory is a leading provider of insurance and financial services. We are committed to delivering exceptional customer service and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.