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Customer Service Representative

2 months ago

Dudley, Dudley, United Kingdom Tosca Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Tosca. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities
  • Customer Onboarding and Training: Welcome new customers, provide training on our online system, and offer ongoing support to ensure a seamless experience.
  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Account Management: Manage customer accounts, perform period-end account checks, and ensure invoices are raised correctly.
  • Stock Management: Monitor customer stock movements, investigate discrepancies, and maintain accurate records.
  • Quality Assurance: Collaborate with the Quality Department to resolve quality issues and ensure customer satisfaction.
Requirements
  • Education and Experience: Equivalent to an industrial clerk or office management assistant, or acquired knowledge through experience in a customer support role.
  • Communication Skills: Fluency in English, both written and spoken, with excellent communication and problem-solving skills.
  • Technical Skills: Proficiency in MS Office, with the ability to learn internal software.
What We Offer

We offer a competitive remuneration package, opportunities for personal and professional development, and a dynamic work environment with a supportive team.