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Customer Service Representative

2 months ago

Dudley, Dudley, United Kingdom Tenpin Full time

About Us

Tenpin is a leading entertainment company that offers a unique blend of bowling, dining, and leisure activities. Our mission is to provide an exceptional experience for our customers, and we're looking for talented individuals to join our team.

The Role

We're seeking a Customer Service Assistant to deliver outstanding service to our customers. As a key member of our team, you will be responsible for:

  • Welcoming customers and providing a warm and friendly experience
  • Booking customers in at reception and handling customer inquiries
  • Identifying sales opportunities and promoting our services
  • Hosting individuals and parties, and ensuring a seamless experience
  • Maintaining a clean and tidy environment, and preparing and serving food and drinks

Key Skills

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving skills and attention to detail
  • Flexibility to work varied shifts, including evenings and weekends
  • Ability to work as part of a team and provide exceptional customer service

What We Offer

As a Customer Service Assistant at Tenpin, you'll enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free bowling and food when working
  • Enhanced maternity and paternity leave
  • Employee assistance program and counseling services

Why Join Us?

Tenpin is a dynamic and growing company that offers a unique work environment. We're committed to developing our team members and providing opportunities for career growth. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we'd love to hear from you.