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Complaints Manager

2 months ago

Widnes, Halton, United Kingdom Community Integrated Care Full time
Job Description

Community Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.

Key Responsibilities
  • Investigate and resolve complaints and grievances in a fair and timely manner, ensuring that concerns are addressed and corrective actions are taken.
  • Conduct thorough investigations into complex complaints, grievances, and speak-outs, adhering to the organization's policies and procedures.
  • Identify training needs and provide expertise in complaint management processes, ensuring that staff are equipped to handle complaints effectively.
  • Contribute to the analysis of trends and themes from complaints, grievances, and speak-outs, and present findings to inform quality improvement initiatives.
  • Develop and implement strategies to promote a culture of continuous quality improvement across the organization.
Requirements
  • Education to degree level or equivalent work experience.
  • Current knowledge of the care sector, the needs of the people we support, and relevant regulations.
  • Extensive experience in investigating complaints and grievances.
  • Strong analytical and problem-solving skills, with the ability to present findings and recommendations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.