Guest Experience Coordinator

1 week ago


York, York City, United Kingdom Thwaites Full time

Job Summary

Thwaites is seeking a highly skilled and customer-focused individual to join our team as an Adjudicators. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities

  • Guest Check-in and Check-out
    • Efficiently process guest arrivals and departures, ensuring all necessary documentation is completed accurately and in a timely manner.
  • Upselling and Promotions
    • Identify opportunities to upsell and promote our hotel's facilities and services, ensuring guests are aware of the benefits and value they can offer.
  • Guest Services
    • Provide guests with information and assistance regarding hotel facilities, services, and local attractions, ensuring they have a comprehensive understanding of what we have to offer.
  • Team Collaboration
    • Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless communication and a high level of service delivery.

Requirements

  • Customer Service Skills
    • Proven ability to provide exceptional customer service in a fast-paced environment, with a strong focus on guest satisfaction and loyalty.
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to effectively communicate with guests, colleagues, and management.
  • Problem-Solving Skills
    • Ability to remain calm and composed under pressure, with a strong problem-solving skills to resolve guest complaints and issues efficiently.
  • Availability
    • Availability to work a variety of shifts, including evenings, weekends, and holidays, as required.

What We Offer

  • Competitive Salary
    • A competitive salary, negotiable dependent on experience, with opportunities for career progression and professional growth.
  • Benefits Package
    • A comprehensive benefits package, including 28 days annual leave (rising to 33 days after 5 years), health cash plan, employee discounts, and enhanced maternity and paternity pay.
  • Training and Development
    • Access to bespoke training programs, designed to enhance your skills and knowledge, and support your career development.


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