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2 months ago
About Bannatyne
Bannatyne is a leading health and wellness company that prides itself on delivering exceptional customer service. As a Front of House Assistant, you will be the first point of contact for our guests, setting the tone for their entire experience.
Key Responsibilities
- Greet and welcome guests with a friendly and professional demeanor.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments, and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers, and retail products.
- Ensure the reception area is clean, tidy, and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements
- Strong interpersonal and communications skills and a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- Excellent organizational skills and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
Desirable Qualifications
- Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- Proficiency in using booking systems and basic computer skills.
