Front of House Team Member

8 hours ago

York, York City, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

Are you a warm and welcoming individual with a passion for health and wellness? Do you have excellent organisational skills and a customer-focused attitude? Bannatyne, a leader in the health and wellness industry, is seeking a Front of House Assistant to join our team.

About the Role:

We are looking for someone who can provide exceptional customer service, manage spa bookings and appointments, and ensure a seamless experience for our guests. As a Front of House Assistant, you will be the first point of contact for our guests, setting the tone for their entire experience.

Key Responsibilities:
  • Greet and welcome guests with a friendly and professional demeanor.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.
What We're Looking For:

We're looking for someone with strong interpersonal and communication skills, a genuine passion for health, wellness, and customer service, and excellent organisational skills and multitasking abilities. It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

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