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Front of House Team Member

2 months ago

York, York City, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will play a vital role in setting the tone for their entire experience.

About the Role:

This is an exciting opportunity to work in a serene environment, surrounded by a team dedicated to making a difference in people's lives. As a Front of House Assistant, you will be responsible for:

  • Greeting and welcoming guests with a friendly and professional demeanor
  • Dealing with emails, phone calls, and face-to-face queries
  • Preparing and serving beverages and light snacks efficiently
  • Managing spa bookings and appointments
  • Providing information about spa services, treatments, and products
  • Processing payments and managing the reception area
  • Assisting with the promotion of spa services and retail products
  • Ensuring the reception area is clean, tidy, and inviting at all times
  • Coordinating with Spa Therapists and other staff to ensure seamless service delivery
What We're Looking For:

We are looking for someone with strong interpersonal and communication skills, a customer-focused attitude, and a genuine passion for health, wellness, and customer service. You should also have excellent organizational skills, multitasking abilities, and the ability to establish rapport, build trust, and demonstrate credibility.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. Proficiency in using booking systems and basic computer skills would also be beneficial.

About Bannatyne:

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives. You will work in a serene environment, surrounded by a team passionate about health, wellness, and customer service.

We offer a range of benefits, including flexible scheduling, 28 days annual leave, free gym membership, and discounted spa treatments and products. If you're ready to create memorable experiences for our guests and be part of a dynamic team, we want to hear from you.