Global Technology Services Director

6 days ago


Farnborough, Hampshire, United Kingdom Syniti Full time
About the Role

Syniti, a leading enterprise data management company, is seeking a highly skilled Director of IT Operations to join our global team. As a key member of our IT leadership team, you will be responsible for the overall direction, management, and technical oversight of our global IT operations.

Key Responsibilities
  • Lead the IT operations team to ensure high levels of performance, security, and integrity across all IT systems and infrastructure.
  • Develop and implement IT strategies and policies to align with business objectives and industry standards.
  • Manage and maintain a customer-centric and global service-oriented culture within the IT operations team.
  • Ensure defined SLAs are met and a culture of continuous improvement is maintained across help desk, server uptime, and network resiliency.
  • Administer and lead Syniti's Server Infrastructure components, including cloud infrastructures, Microsoft Windows Server and Active Directory environment, Linux technologies, and networking.
  • Monitor server and network infrastructure for performance, security, and integrity using industry-standard utilities and monitoring tools.
  • Proactively manage resources and risks to prevent outages and unplanned resource needs.
  • Establish and maintain controls and adherence to policies within the organization through ITIL, SOC, and ISO frameworks.
  • Manage help desk through key performance indicators and set a client-first mentality within the team.
  • Provide leadership and guidance to plan, hire, coach, motivate, and lead the team to their optimum performance levels and career development.
  • Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules, and resource plans.
Requirements
  • Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity.
  • Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.
  • Bachelor's degree in IT or related discipline.
  • 5+ years' experience installing, configuring, and supporting enterprise-level Cisco networks in a distributed environment.
  • IT Change Management process.
  • Minimum 10 years' experience installing and supporting hardware, software, and operating systems in an enterprise-level Microsoft Windows Environment.


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