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IT Operations Director

2 months ago

Farnborough, Hampshire, United Kingdom Syniti Full time
About the Role

Syniti, a leading enterprise data management company, is seeking a highly skilled Director of IT Operations to join our global team. As a key member of our IT leadership team, you will be responsible for the overall direction, management, and technical oversight of our global IT operations.

Key Responsibilities
  • Establish and maintain a customer-centric and global service-oriented culture for all operational, support, and project responsibilities driven by data and KPI measurements.
  • Ensure defined SLAs are met and a culture of continuous improvement is maintained across help desk, server uptime, and network resiliency.
  • Control costs and resourcing for both operational activities and projects.
  • Administer and lead Syniti's Server Infrastructure components, including cloud infrastructures, Microsoft Windows Server and Active Directory environment, Linux technologies, and networking.
  • Monitor server and network infrastructure for performance, security, and integrity using industry-standard utilities and monitoring tools.
  • Proactively manage resources and risks effectively preventing outages and unplanned resource needs.
Leadership and Team Management

Provide leadership and guidance to plan, hire, coach, motivate, and lead the team to their optimum performance levels and career development.

Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules, and resource plans.

Information Security

Active member of the Cyber Security Steering Group for Syniti.

Lead a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents.

Ensure compliance with all Syniti, regulatory, and industry standards.

Assess risk, events, and ensure best practices are utilized.

Ensure compliance in staff education on Information Security Awareness.