Director of IT Operations

Syniti is a leading enterprise data management company that empowers businesses to make informed decisions by delivering trusted data through a unique combination of intelligent software and expert services.

With a strong presence in the Fortune 2000, Syniti helps leading enterprises unlock valuable insights that drive growth, reduce risk, and expand their competitive advantage.

Our Data First philosophy and enterprise data management platform support data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As a global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world's top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

We are seeking a highly skilled and experienced Director of IT Operations to lead our global IT operations team. The successful candidate will be responsible for the overall direction, management, uptime, and technical oversight of our IT environment.

The Director of IT Operations will be responsible for the enterprise environment, including installation, configuration, documentation, upgrading, automation, governance (ITIL, etc.), and technical support related to all areas of server software, hardware (desktop and server), network, and security.

The ideal candidate will be equally comfortable with on-premises and cloud technologies and will embody a data-driven model to monitor and analyze the enterprise environment to ensure a high level of performance, security, and integrity throughout.

The Director of IT Operations will maintain relationships with internal and external customers using a high level of service, trust, and security. The ability to quickly assess a need, propose/lead a project, implement with minimal supervision, and work cooperatively with cross-functional teams and vendors is essential for the role.

The successful candidate will be a change agent within IT and the organization, leading on compliance and governance.

• Establish and maintain a customer-centric and global service-oriented culture for all operational, support, and project responsibilities driven by data and KPI measurements.
• Ensure defined SLAs are met and a culture of continuous improvement is maintained across help desk, server uptime, and network resiliency.
• Control costs and resourcing for both operational activities and projects.
• Administer and lead Syniti Server Infrastructure components, including cloud infrastructures, 0365 management, VMware technologies, Microsoft Windows Server and Active Directory environment, Linux technologies, enterprise disaster recovery systems, networking, firewalls, and monitoring server and network infrastructure for performance, security, and integrity using industry-standard utilities and monitoring tools.
• Perform information assurance activities: patching, scanning, and documenting vulnerability remediation plans.
• Propose and implement automations within infrastructure that will reduce the level of effort and improve services.
• Proactively manage resources and risks effectively preventing outages and unplanned resource needs.

• Establish and maintain controls and adherence to policies within the organization through ITIL, SOC, and ISO frameworks.
• Lead and participate in Change Control process, particularly in release management.
• Manage help desk through key performance indicators and set a client-first mentality within the team.
• Provide leadership and guidance to plan, hire, coach, motivate, and lead the team to their optimum performance levels and career development.
• Document process and architecture narratives; documents, corrects, and communicates any variances from defined standards; identifies and recommends material improvement opportunities to management.
• Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules, and resource plans.
• Monitor trends, research, and propose new solutions that would benefit the company.

• Active member of the Cyber Security Steering Group for Syniti.
• Lead a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents.
• Continual engagement and partnership with CISO to ensure the highest possible protection to the organization.
• Ensure compliance with all Syniti, regulatory (in countries of operations), and industry standards.
• Assess risk, events, and ensure best practices are utilized.
• Ensure compliance in staff education on Information Security Awareness.

• Expert at implementing and maintaining highly available environments.
• Expert at designing, configuring, implementing, and supporting enterprise-level systems.
• Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity required.
• Exceptional multi-tasking skills. Ability to organize and execute on multiple high-priority tasks simultaneously.
• Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.
• 5+ years of managing high-performing teams.
• Bachelor's degree in IT or related discipline.
• 5+ years' experience installing, configuring, and supporting enterprise-level Cisco networks in a distributed environment.
• Lean experience a plus.
• IT Change Management process.
• Minimum 10 years' experience installing and supporting hardware, software, and operating systems in an enterprise-level Microsoft Windows Environment.
• 5+ years managing vendors and service providers delivering to stated objectives.
• Be fully aligned to our core values:

Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don't know they have.

Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday.

Take Action - Be the first. Don't wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day.

Stronger Together - Respect, trust, and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family.

Trust that you are good at what you're doing. At Syniti, you will find a supportive environment and access to learning tools, but micromanagement is not our thing.

Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly, you will have the chance to shape our journey and share in our success story.

Support. We all rely on each other and enable each other to be successful. You won't stand alone.

Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey, and we want to hear them all.

Recognition. We are the sum of individual achievements, and we always take the time to celebrate them.

An open organization. Hierarchies are not our thing, and access is something we make sure of across the board. We are a family where everyone is just as important, everyone's work is seen, and ideas valued.