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Customer Service Representative

2 months ago

Essex, United Kingdom Jardine Motors Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Executive. As a key member of our service department, you will play a vital role in delivering exceptional customer service and ensuring that every customer feels valued.

Key Responsibilities

  • Handle inbound booking calls for service departments, providing outstanding customer service and maximizing profitability.
  • Carry out outbound service, MOT, vehicle maintenance, and other aftersales-related booking calls for divisional service departments.
  • Conduct follow-up calls for divisional marketing campaigns, as required.
  • Build strong relationships with customers, focusing on increasing customer retention.
  • Maintain the Central Dealer Management System (ADP Autoline) in accordance with Jardine Motors Group's database policies and procedures.

Requirements

  • Demonstrable communication and interpersonal skills, with experience in a customer-facing role.
  • Experience in using Microsoft Office products and working with databases is desirable.
  • Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance, is desirable.
  • Ability to comply with all company and manufacturer policies and procedures.

Why Jardine Motors Group?

We offer a collaborative and innovative environment, free from bias or stereotypes, where everyone can feel comfortable bringing their whole self to work. Our mission is to be the best motor retailer, as judged by our customers. We believe in investing in our employees' future, providing opportunities for career development and growth.

Benefits

  • 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
  • Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
  • Enhanced Maternity/Adoption/Paternity leave options.
  • Cycle to work purchase scheme.
  • Vehicle purchase schemes (across all JMG brands) and preferential parts, service, and labour rates.
  • Employee care helpline.
  • Pension scheme and life assurance.