Client Assessment and Referral Coordinator

3 weeks ago

Birmingham, Birmingham, United Kingdom CareTech Group Full time

Referral and Assessment Manager

Salary £ plus Car Allowance £3800.00

25 Days Holiday Plus Bank Holidays

Locations Coverage Staffordshire, West Midlands, Gloucestershire and Worcestershire

CareTech is a dedicated care organization, committed to delivering high-quality support to adults across the nation.

Our mission is to create an environment where individuals can enjoy equal opportunities to live independently and make informed choices.

We refer to this as Extraordinary Days, Every Day.

CareTech Adults is seeking a Referral and Assessment Manager to become part of our Senior Management & Business Development Team. The Referral and Assessment Manager will concentrate on optimizing bed occupancy and cultivating a robust pipeline of referrals for all new services. This role will support the Business Development Manager and Operational leads in the marketing and sales of all vacancies within the supported living and residential services in the region. The aim is to enhance business potential and profitability while ensuring compliance with CQC standards and company protocols, as well as achieving the desired occupancy levels.

Key Responsibilities:

  • Assist the Business Development Manager and Operational colleagues in maximizing and monitoring sales and marketing efforts within the region.
  • Ensure timely follow-up on new sales inquiries and referrals.
  • Conduct client assessments promptly.
  • Collaborate with care managers, family members, and other external professionals to secure suitable placements for new clients, ensuring their individual needs are addressed.
  • Organize and accompany visits by care workers, families, and clients to care facilities in the region.
  • Coordinate with home managers to preview homes before visits, ensuring a positive representation of the organization.
  • Assist in the preparation of new business tenders, liaising with internal departments to gather necessary information.
  • Help develop and maintain an up-to-date marketing database.
  • Support the timely compilation of statistics, reports, and management information.
  • Assist Business Development and Operational colleagues in organizing promotional activities and events, including the launch of new services and facilities within the region.
  • Represent the Company at regional and national events to promote the organization, such as exhibitions, trade shows, and conferences.
  • Achieve divisional targets and establish KPIs.

Candidate Profile:

To excel in this role, the candidate should possess the following attributes:

Attributes:

  • A solid understanding of marketing principles.
  • Ability to foster and maintain strong relationships.
  • Friendly, courteous, and professional demeanor.
  • Dependable and trustworthy.
  • Self-motivated and driven with a commitment to continuous improvement and success.

Skills:

  • Comprehensive understanding of the business landscape and the services offered by CareTech Community Services.
  • Exceptional communication and influencing abilities.
  • Adept at managing relationships with tact and diplomacy.
  • Highly organized with excellent prioritization capabilities.
  • Proficient in producing and responding to detailed written and oral communications in an office environment.
  • Skilled in using standard applications to process, obtain, and compile information, including Microsoft Office, Excel, Word, Outlook, mail merge, and databases.

Company Values:

We pride ourselves on our friendly, passionate, and caring nature:

  • Positive, pleasant, and approachable.
  • Empowering individuals to develop and lead fulfilling lives.
  • Person-centered, enabling our clients to explore and utilize their strengths.
  • Innovative, embracing new methods and ideas.

Rewards & Benefits:

  • *£500 Recommend A Friend Bonus.
  • *Blue Light Card.
  • Dedicated learning and development programs.
  • Free DBS Check.
  • Stakeholder Pension.
  • Free Employee Assistance Programme.
  • Annual Employee Awards Evening.
  • Employee Recognition Schemes.
  • Career progression opportunities within the company.
  • CareTech Foundation – Opportunity to apply for family and friend's grants.

Successful candidates will be required to complete an enhanced DBS disclosure prior to the start of employment, with the disclosure cost covered by the employer.

If you have not received a response within 14 days, please consider that your application was not successful. We encourage you to apply for other suitable roles in the future.

*Terms and conditions apply following the successful completion of a 6-month probation period.

No Agencies.

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