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Client Assessment and Referral Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom CareTech Group Full time

Referral and Assessment Manager

Salary: Competitive plus Car Allowance of £3800.00

Holiday Entitlement: 25 Days plus Bank Holidays

Service Areas: Staffordshire, West Midlands, Gloucestershire, and Worcestershire

CareTech is a dedicated care organization committed to delivering high-quality support to adults across the nation.

Our mission is to create an environment where individuals have equal opportunities to live independently and make informed choices.

We strive for Extraordinary Days, Every Day.

CareTech Adults is seeking a Referral and Assessment Manager to enhance our Senior Management & Business Development Team. The Referral and Assessment Manager will be instrumental in optimizing bed occupancy and cultivating a robust referral pipeline for our new services. This role involves collaborating with the Business Development Manager and operational leaders to market and sell available spaces within our supported living and residential services. The aim is to maximize business opportunities and profitability while ensuring compliance with CQC standards and achieving targeted occupancy levels.

Key Responsibilities:

  • Support the Business Development Manager and operational teams in enhancing sales and marketing efforts within the designated region.
  • Ensure prompt follow-up on new sales inquiries and referrals.
  • Conduct timely client assessments.
  • Engage with care managers, families, and external professionals to secure suitable placements for new clients, addressing their unique needs.
  • Facilitate and accompany visits by care staff, families, and clients to care facilities in the area.
  • Coordinate with home managers to prepare for visits, ensuring a positive representation of the organization.
  • Assist in the preparation of new business proposals, collaborating with internal departments to gather necessary information.
  • Help maintain an updated marketing database.
  • Contribute to the timely preparation of statistics, reports, and management information.
  • Assist in organizing promotional activities and events, including the launch of new services and facilities in the region.
  • Represent the organization at regional and national events to promote our services, such as exhibitions and conferences.
  • Achieve divisional targets and establish key performance indicators (KPIs).

Candidate Profile:

The ideal candidate will possess the following attributes:

Essential Attributes:

  • In-depth understanding of marketing principles.
  • Ability to cultivate and sustain strong relationships.
  • Friendly, courteous, and professional demeanor.
  • Dependable and trustworthy.
  • Self-driven with a commitment to continuous improvement and success.

Required Skills:

  • Comprehensive knowledge of the business landscape and services offered by CareTech Community Services.
  • Exceptional communication and persuasive skills.
  • Adept at managing relationships with sensitivity and discretion.
  • Highly organized with strong prioritization abilities.
  • Proficient in producing and responding to detailed written and verbal communications in a professional setting.
  • Competent in using standard software applications for information processing, including Microsoft Office Suite.

Core Values of the Company:

We embody a friendly, passionate, and caring ethos:

  • Approachable and positive attitude.
  • Empowering individuals to lead fulfilling lives.
  • Person-centered approach, enabling clients to explore and utilize their strengths.
  • Innovative in our methods and ideas.

Benefits and Rewards:

  • £500 Recommend A Friend Bonus.
  • Blue Light Card benefits.
  • Dedicated learning and development programs.
  • Complimentary DBS Check.
  • Stakeholder Pension Scheme.
  • Free Employee Assistance Program.
  • Annual Employee Awards Evening.
  • Employee Recognition Initiatives.
  • Opportunities for career advancement within the organization.
  • CareTech Foundation – Eligibility to apply for grants for family and friends.

Successful candidates will undergo an enhanced DBS disclosure prior to employment commencement, with costs covered by the employer.

If you do not receive a response within 14 days, please consider your application unsuccessful. We encourage you to apply for other suitable positions in the future.

*Terms and conditions apply following the successful completion of a 6-month probation period.

No Agencies.