Senior Collections Manager
2 days ago
Propel Finance is a leading independent finance house, providing flexible and accessible finance solutions to SMEs across the UK. With over 20 years of experience, we have established ourselves as a trusted partner for businesses seeking innovative financial solutions.
Job Title: Senior Collections ExecutiveWe are seeking an experienced Senior Collections Executive to join our team, playing a key role in maintaining our financial health by identifying customers who have missed payments or may be getting close to that point. As a Senior Collections Executive, you will work closely with customers to develop options that work for both the customer and the business, while supporting the Collections Manager to manage workloads, support complex cases, and drive team performance.
Key Responsibilities:- Support the Collections Manager with the effective day-to-day management of workloads
- Train and develop the team, ensuring they have the necessary skills to excel in their roles
- Act as a point of escalation to support on more complex cases, including forbearance, rescheduling of payments, and writing off charges
- Maintain and administer a portfolio of customers who have missed payments
- Negotiate and discuss options with customers and equipment suppliers in respect of arrears
- Assist with reporting requirements and case summaries
- Experience managing a team, including one-to-ones and training
- Excellent customer service and communication skills
- Experience with data analysis and reporting
- Prior collections experience would be beneficial
We offer a great working environment, with a collaborative and ambitious team. Our employees are empowered to shape the outcome, share ideas, and make suggestions. We also offer a range of benefits, including 25 days annual leave, competitive salary, and a hybrid working arrangement.
At Propel Finance, we value diversity and inclusion, and we are proud to be a member of Stonewall's Diversity Champions programme. We are committed to improving workplace inclusion and creating a welcoming environment for all employees.
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Senior Collections Executive
2 days ago
Newport, Newport, United Kingdom Propel Finance Full timeJoin Propel Finance as a Senior Collections ExecutiveWe are seeking a highly skilled and experienced Senior Collections Executive to join our team at Propel Finance. As a Senior Collections Executive, you will play a key role in helping the business maintain its financial health by identifying customers who have missed payments or may be getting close to...
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Senior Collections Executive
1 day ago
Newport, Newport, United Kingdom Propel Finance Full timeJoin Propel Finance as a Senior Collections ExecutiveWe are seeking a highly skilled and experienced Senior Collections Executive to join our team at Propel Finance. As a Senior Collections Executive, you will play a key role in helping the business maintain its financial health by identifying customers who have missed payments or may be getting close to...
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