Guest Engagement Coordinator

3 weeks ago

Daventry, Northamptonshire, United Kingdom The National Trust Full time
Guest Engagement Coordinator

Overview

The role of a Guest Engagement Coordinator revolves around fostering connections with visitors, motivating them, and ensuring they enjoy a memorable experience during their visit.

If you are passionate about engaging with diverse individuals and are inspired by the mission to preserve and nurture environments where both people and nature can flourish, this position may be ideal for you.

This position operates on an annualised hours basis, meaning your monthly working hours may fluctuate, but your salary will be distributed in 12 equal payments throughout the year. You will be expected to complete 1800 hours over the contract period, typically working 5 days a week for 40 weeks and 3 days a week for the remaining time.

This is a temporary position, concluding when the current employee returns from maternity leave. The exact duration of this contract cannot be confirmed, but it is anticipated to be less than 12 months.



Work Environment

Reporting to the Guest Operations & Engagement Manager, you will play a key role in enhancing our visitor experience, inspiring others to surpass visitor expectations by ensuring consistent quality in customer service and the unique narratives we share.



Key Responsibilities

As a Guest Engagement Coordinator, your primary focus will be on delivering exceptional service to visitors. You will assist the Guest Operations & Engagement Manager in overseeing daily site operations. Your leadership and motivation will be essential in implementing solutions that enhance the visitor journey. You will manage various initiatives, from special events to ongoing programs, and handle incident management both indoors and outdoors. Your responsibilities will include day-to-day operations with specific accountability for designated activities. You will operate within established procedures, applying judgment in problem-solving and prioritizing tasks.

Your role will involve hands-on operational duties, including duty management. You will be included in a duty management rota, responsible for ensuring the smooth operation of the property during open hours, serving as the primary contact for staff, volunteers, and visitors in case of emergencies, inquiries, or complaints. The usual commitment for this role is 3-5 days per month, with dates provided a year in advance.



Candidate Profile

We invite applications from individuals who are:

  • adept at managing multiple deadlines and organizing their workload
  • skilled in planning and organization, with a keen attention to detail
  • aligned with the values and mission of the National Trust
  • effective communicators, able to engage with a wide range of individuals
  • dedicated team players with a strong work ethic
  • proficient in IT, including Microsoft Office, web, and social media platforms
  • experienced in creating interpretive materials, such as displays and marketing content
  • knowledgeable about health and safety protocols


Benefits

The National Trust embodies the principle 'For everyone, for ever.' We are committed to fostering an inclusive culture where everyone feels valued. It is essential that our workforce reflects the diversity of the communities we serve. We welcome and appreciate differences, ensuring that our teams are inclusive.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing program


• Employee discounts on various services, including gym memberships and shopping


• Holiday entitlement of up to 32 days based on length of service, plus a holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working arrangements whenever feasible


• Employee assistance program


• Free parking at most National Trust locations

For more information about the benefits we provide to support our employees, please refer to our resources.

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