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Onsite Operations Coordinator
2 months ago
We are seeking a highly motivated and organized Onsite Operations Coordinator to join our team at Reed. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our clients.
Key Responsibilities- Shift Fulfillment: Oversee the fulfillment of shifts to meet customer Service Level Agreements.
- Worker Management: Manage the worker sign-in/out process and documentation.
- Payroll Support: Support accurate and timely payroll processes for customer submissions.
- Query Resolution: Resolve worker queries regarding pay and general issues promptly.
- Recruitment Support: Aid the recruitment team with local attraction and recruitment activities.
- New Starter Onboarding: Handle the induction, onboarding, and engagement of new starters.
- HR Support: Provide HR support for issue management and formal case management.
- Reporting and Meetings: Complete necessary reporting and participate in meetings and briefings.
- Training and Systems: Maintain training and systems records.
- Attendance and Compliance: Address worker attendance issues and implement follow-up actions. Ensure compliance with all relevant policies, processes, and systems.
- Relationship Building: Cultivate effective relationships with team members, workers, and stakeholders.
- Risk Management: Proactively identify risks and propose solutions.
- Continuous Improvement: Drive continuous improvement in performance, systems, and processes.
- Previous Experience: Previous recruitment experience in similar onsite customer-facing roles is advantageous.
- Self-Motivation: Self-motivated with strategic objective setting capabilities.
- Time Management: Excellent time management and prioritisation skills.
- Customer Focus: Dedicated to delivering service that meets customer SLAs and deadlines.
- Attention to Detail: Meticulous attention to detail and compliance adherence.
- Technical Skills: Proficient in MS Office suite, including Outlook, Excel, Word, and Teams.
- Competitive Salary: Competitive salary package.
- Dynamic Work Environment: Dynamic work environment with a prestigious client base.
- Collaborative Culture: Collaborative team culture that values innovation and knowledge exchange.
- Professional Growth: Opportunities for professional growth and advancement.
- Reed Benefits: Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities, long-service sabbaticals, refer-a-friend scheme, cycle to work scheme, and more.
