Guest Experience Senior Supervisor
6 days ago
We are seeking a highly skilled and experienced Guest Experience Senior Supervisor to join our team at Marriott International. As a key member of our hotel's operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities- Guest Check-in and Check-out: Process guest arrivals, assign rooms, and activate room keys, ensuring a smooth and efficient check-in experience.
- Room Readiness and Guest Concerns: Coordinate with Housekeeping to track room readiness and address any guest concerns in a timely and professional manner.
- Guest Communication: Respond to and process all guest calls, messages, and questions, providing accurate and helpful information about hotel services and local attractions.
- Property and Local Information: Provide guests with information and directions regarding hotel facilities and local areas of interest, enhancing their overall stay experience.
- Payment and Room Charges: Process payments and room charges, as well as cashing guests' personal and traveler's checks, ensuring accurate and secure transactions.
- Reservation and Cancellation Management: Confirm reservations and cancellations, running daily reports on arrivals and departures to ensure efficient room management.
- Warm and People-Oriented Demeanor: Possess a warm and welcoming attitude, with a strong focus on delivering exceptional guest experiences.
- Team-First Attitude: Demonstrate a team-first attitude, working collaboratively with colleagues to achieve common goals and objectives.
- Positive Outlook and Outgoing Personality: Possess a positive and outgoing personality, with excellent communication and interpersonal skills.
- Flexibility and Problem-Solving Skills: Demonstrate flexibility and problem-solving skills, with the ability to multitask and adapt to changing situations.
- Physical Demands: Be able to stand, sit, or walk for extended periods, with the ability to lift and move objects as required.
- Team-Spirited Colleagues: Work with a team of like-minded professionals who share a passion for delivering exceptional guest experiences.
- Encouraging Management: Collaborate with supportive and encouraging management who foster a positive and inclusive work environment.
- Wellbeing Programs: Participate in wellbeing programs and initiatives that promote physical and mental health and wellbeing.
- Learning and Development Opportunities: Access to training and development opportunities that enhance your skills and knowledge, supporting your career growth and advancement.
- Discounts and Recognition: Enjoy discounts on hotel rooms, food, and beverage, as well as recognition programs that celebrate your achievements and contributions.
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Guest Experience Supervisor
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London, Greater London, United Kingdom Marriott International Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesGuest Check-in and Check-out:...
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Guest Experience Supervisor
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London, Greater London, United Kingdom Marriott International Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesGuest Check-in and Check-out:...
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Guest Experience Supervisor
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London, Greater London, United Kingdom Marriott International Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesProcess all guest check-ins,...
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Guest Experience Supervisor
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London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and experienced Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring a seamless and personalized guest experience.Key ResponsibilitiesWelcoming guests and checking them in/out in a friendly and efficient...
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Corporate Receptionist
2 days ago
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Corporate Receptionist
2 days ago
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Front Office Supervisor
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