Guest Experience Supervisor

6 days ago

London, Greater London, United Kingdom Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Bonvoy information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • A warm, people-oriented demeanor.
  • A team-first attitude.
  • Positive outlook and outgoing personality.
  • Flexibility, problem-solving skills, and multi-tasking ability.
  • The ability to stand, sit or walk for extended periods of time across a work shift.
What We Offer
  • Discounts on hotel rooms, gift shop items, food and beverage.
  • Learning and development opportunities.
  • Recognition programs.
  • Wellbeing programs.
  • Encouraging management.
  • Team-spirited colleagues.
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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