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Guest Experience Supervisor

2 months ago

London, Greater London, United Kingdom Marriott International Full time
About the Role

We are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities
  • Guest Check-in and Check-out: Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Account Management: Set up accurate accounts for each guest according to their requirements, enter Marriott Bonvoy information, and ensure rates match market codes.
  • Payment and Billing: Secure payment prior to issuing room key, verify/adjust billing, and balance and drop receipts.
  • Guest Services: Supply guests with directions and property information, accommodate guest requests, and follow up to ensure requests have been met.
  • Team Leadership: Assist management in training, evaluating, counseling, motivating, and coaching employees, and develop/maintain positive working relationships.
Requirements
  • Warm and People-Oriented Demeanour: A warm, people-oriented demeanour is essential for this role, as you will be interacting with guests and colleagues on a daily basis.
  • Team-First Attitude: A team-first attitude is crucial, as you will be working closely with colleagues to deliver exceptional customer service.
  • Flexibility and Problem-Solving Skills: Flexibility, problem-solving skills, and multi-tasking ability are essential for this role, as you will be working in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including discounts on hotel rooms, gift shop items, food, and beverage.
  • Learning and Development Opportunities: We provide opportunities for training, development, recognition, and career advancement.
  • Recognition Programs: We have recognition programs in place to reward and recognize our employees' hard work and dedication.
  • Wellbeing Programs: We offer wellbeing programs to support our employees' physical and mental health.
About Marriott International

Marriott International is a global hospitality company with over 500 global locations and 600,000 associates worldwide. We are committed to delivering exceptional customer service and creating memorable experiences for our guests.