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Front Office Supervisor

2 months ago

London, Greater London, United Kingdom Imperial London Hotels Limited Full time
About the Role

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Imperial London Hotels Limited. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's reception area.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead and motivate a team of reception staff, providing guidance and support to ensure they are equipped to deliver excellent service.
  • Operational Management: Oversee the day-to-day operations of the reception area, ensuring that all tasks are completed efficiently and effectively.
  • Conflict Resolution: Resolve conflicts and issues that may arise with guests or staff, using effective communication and problem-solving skills.
  • Process Improvement: Identify areas for improvement and implement changes to processes and procedures to enhance the guest experience and improve operational efficiency.
Requirements
  • Experience: Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and develop a team to reach their full potential.
  • Communication Skills: Excellent communication skills, with the ability to build rapport with guests and staff alike.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve conflicts and issues in a timely and professional manner.
  • Technical Skills: Good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) and 3C.
What We Offer
  • Holidays: 28 days (inc. of bank holidays) pro-rata increasing with length of service up to 33 days.
  • Free Meals: Free meals on duty.
  • Uniform and Dry-Cleaning: Uniform and dry-cleaning provided.
  • Employee Recognition: Employee recognition and rewards scheme.
  • Employee Awards: Employee awards and recognition programme.
  • Social Events: Regular social events and team-building activities.
  • Interest-Free Season Ticket Loan/Travelcard Loan: Interest-free season ticket loan/travelcard loan.
  • Discounts: 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local Discounts: Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
  • Shopping Discounts: Shopping discounts across several high-street brands and online retailers.
  • Early Pay: Early pay - instantly access a portion of the pay you've already earned.
  • Employee Assistance Programme: Employee assistance programme - supported by Hospitality Action.
  • Training and Development: Training and development through our Imperial London Hotels Academy.
  • Access to Fully Funded Apprenticeships: Access to fully funded apprenticeships (subject to eligibility).
  • Buddy Programme: £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Supported Study Scheme: Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course: Annual free English course accredited by UCL Centre for Languages & International Education.
  • Opportunity to Explore Other Roles: Opportunity to explore other roles within Imperial London Hotels after 1 year of service.
Extended Benefits
  • Technology Scheme: Technology scheme (subject to eligibility).
  • Cycle to Work Scheme: Cycle to work scheme (subject to eligibility).
  • Workplace Nursery Scheme: Workplace nursery scheme (subject to eligibility).
  • Electrical Car Scheme: Electrical car scheme for senior management positions only (subject to eligibility).