Customer Service Representative

2 weeks ago


Southwold Suffolk, United Kingdom Adnams Plc Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Assistant to join our Retail team at Adnams Plc. As a key member of our team, you will be responsible for providing exceptional customer service, managing inbound calls, taking web orders, and assisting customers with any queries.

Key Responsibilities
  • Manage inbound calls and respond to customer inquiries in a professional and courteous manner
  • Take web orders and process customer transactions efficiently
  • Assist customers with any queries or concerns, providing solutions and alternatives when necessary
  • Liaise with third-party delivery couriers to ensure timely and accurate delivery of orders
Requirements
  • Previous experience in a retail or hospitality setting, with a focus on customer service
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Good IT skills, with experience using Shopify or Microsoft Packages
  • Flexibility to work a variety of shifts, including weekends and bank holidays
What We Offer
  • A competitive salary, with rates starting at £11.44 per hour for those 21 and over
  • A comprehensive benefits package, including company pension and life assurance
  • Opportunities for career development and growth within the company
  • A fun and dynamic work environment, with a focus on teamwork and collaboration


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