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Front of House Team Member

2 months ago


Southwold Suffolk, United Kingdom Adnams Plc Full time
About Adnams Plc

We are a leading brewery and hospitality company that prides itself on delivering exceptional customer experiences in our pubs, hotels, and shops across the region.

Job Summary

We are seeking a Front of House Assistant to join our team at The Lord Nelson. As a key member of our front-of-house team, you will be responsible for delivering outstanding customer service, ensuring a warm and welcoming atmosphere for our guests, and working closely with our kitchen teams to provide a seamless dining experience.

Key Responsibilities
  • Customer Service: Greet and welcome customers, respond to their needs, and resolve any issues in a professional and courteous manner.
  • Table Service: Set and clear tables, take orders, and serve food and drinks with a smile.
  • Teamwork: Collaborate with our kitchen teams to ensure a smooth service, and work closely with other front-of-house staff to maintain a high level of customer satisfaction.
  • Flexibility: Be available to work a variety of shifts, including weekends and bank holidays, to meet the needs of our business.
What We Offer

We offer a competitive salary, company pension, life assurance, share incentive plan, 28 days holiday, career development opportunities, wellbeing programmes, and fabulous employee discounts.

Requirements

To be successful in this role, you will need to have a friendly and approachable manner, a passion for delivering exceptional customer service, and the ability to work well under pressure. Previous experience in a similar role is desirable but not essential.

Pay Rates

We offer a competitive hourly rate, with rates as follows:

  • 21+ years old: £11.44 per hour
  • 18-20 years old: £11.00 per hour
  • Under 18 years old: £9.00 per hour