Representations Officer
7 days ago
We are seeking a highly skilled and experienced Representations Officer to join our team at Brackenberry Ltd. as a Parking Enforcement Specialist.
Key Responsibilities:- Parking Related Correspondence: Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCNs issued to motorists.
- Customer Service: Ensure other parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75), and the council's communication procedures to deliver a high standard of customer service to residents and visitors.
- Adjudication Hearings: Attend external Adjudication Hearings and give evidence, preparing proofs of evidence as required, and preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
- Parking Permit Applications: Ensure that all incoming parking permit applications and parking control suspension applications are dealt with, including requests for further information, in line with the set time limits given by the appeals and representations managers.
- Customer Service Centre: Answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions, and Pay-by-Phone services, resolving residents and visitors' requests and issues in a timely and clear manner.
- Education: Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
- Communication Skills: Excellent communication skills, both in writing and verbally.
- Customer Service Experience: Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.
- Availability: You should be available to work immediately or at short notice.
- Right to Work: You should have the right to work in the U.K.
Brackenberry Ltd. is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Southwold, Suffolk, United Kingdom Brackenberry Full timeJob Summary:We are seeking a highly skilled Representations Officer to join our team at Brackenberry Ltd. As a Representations Officer, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.Key Responsibilities:To investigate and respond to all parking-related...
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