Current jobs related to Representations Officer - Southwold, Suffolk - Brackenberry

  • Representations Officer

    3 months ago

    Southwold, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Representations Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £19.11 - £24.54 per Hour Responsibilities:To investigate and respond to all parking...

Representations Officer

2 months ago

Southwold, Suffolk, United Kingdom Brackenberry Full time

Job Summary:

We are seeking a highly skilled Representations Officer to join our team at Brackenberry Ltd. As a Representations Officer, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.

Key Responsibilities:

  • To investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.
  • To ensure other parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to residents and visitors.
  • To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required, preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
  • To ensure that all incoming parking permit applications and parking control suspension applications are dealt with, including requests for further information, in line with the set time limits given by the appeals and representations managers.
  • To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors' requests and issues in a timely and clear manner.

Requirements:

  • Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
  • Excellent communication skills both in writing and verbally.
  • Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.